Refund policy

At Ulivana, we want you to love your purchase. We offer a 30-day money-back guarantee from the date your order is delivered.

Eligibility
To be eligible for a full refund, items must be unused and unopened, in the same condition you received them, and in their original packaging. For hygiene reasons, opened personal care items cannot be returned unless they arrived damaged or incorrect.

How to start a return
To start a return, please email hello@ulivana.com with your order number to request a return authorization. Our support team will provide return instructions. Please do not send items back without prior authorization, as unauthorized returns cannot be accepted.

Refunds
Once we receive and approve your return, we will notify you and issue a refund to your original payment method within 5–10 business days. Please note your bank or card issuer may need additional time to process the refund.

Damaged or incorrect items
Please inspect your order upon receipt and contact us immediately if an item is damaged, defective, or incorrect so we can make it right.

Shipping
Shipping costs are non-refundable unless the item arrived damaged or incorrect. You are responsible for return shipping costs unless the return is due to our error.

Contact us
For questions about returns and refunds, email us at hello@ulivana.com.